Our Policies

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Our Policies *

  • Privacy Policy
    Cookies de Fleur (“we,” “our,” “us”) values your privacy. This Privacy Policy explains what information we collect when you visit cookiesdefleur.com, how we use it, and the choices you have.

    Information We Collect

    • Personal information you provide (name, email, phone number, delivery address, payment details).

    • Automatically collected info (IP address, device/browser type, website interactions).

    • Payment processing is handled securely by third-party providers (e.g., Stripe, Venmo, PayPal). We do not store full payment card details.

    • If you create an account, we collect the information you provide (such as name, email, and order history) to make future orders easier.

      • You may request deletion of your account and related information at any time by contacting us at hello@cookiesdefleur.com.

    How We Use Information

    • To process and fulfill orders.

    • To communicate with you about orders or inquiries.

    • To improve our website and services.

    • For marketing (only if you subscribe to our mailing list).


    Sharing Information

    • We do not sell your personal data.

    • Information may be shared with service providers (Squarespace, payment processors, email platforms) only as needed to run our business.

    Cookies
    This site uses cookies (digital ones, not baked 😉) to improve your browsing experience and analyze traffic.

    Children’s Privacy
    We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it immediately.

    Third-Party Links
    Our website may contain links to other websites or social platforms. We are not responsible for the privacy practices of those sites.

    International Visitors
    Our services are intended for U.S. residents only.

    Your Choices

    • You may opt out of marketing emails at any time.

    • You may request to access or delete your data by contacting us at hello@cookiesdefleur.com.

    Contact
    Questions? Contact us at hello@cookiesdefleur.com.

  • Terms of Service
    Welcome to Cookies de Fleur. By placing an order with us, you agree to the following terms:

    Orders & Payment

    • Orders are accepted through our website.

    • Payment is required at the time of order.

    • We reserve the right to decline or cancel any order.

    • Orders must be placed at least 48 hours in advance unless otherwise stated.

    Customer Accounts

    • You may create an account on our website to make ordering easier. You are responsible for maintaining the confidentiality of your login information and for all activities under your account.

    • Cookies de Fleur reserves the right to suspend or terminate accounts if we believe there has been misuse or violation of our policies.

    Refunds & Returns

    • Due to the nature of perishable goods, all sales are final.

    • If you receive damaged or incorrect items, please contact us within 24 hours so we can make it right.

    Delivery & Pickup

    • Local pickup and delivery only within Washington, DC.

    • Delivery fees may apply. Delivery windows are approximate; we are not responsible for delays beyond our control.

    Allergens & Health Disclaimer

    • Our cookies are made in a home kitchen that also processes wheat, milk, eggs, peanuts, tree nuts, and soy.

    • Made in a Cottage Food Business that is not subject to routine government food safety inspection.

    • Customers are responsible for reviewing ingredient information before purchase.

    Limitation of Liability
    Cookies de Fleur is not liable for any indirect or incidental damages related to the use of our products or website.

    Intellectual Property
    All photos, logos, recipes, and content on this site belong to Cookies de Fleur and may not be used without permission.

    Force Majeure
    We are not responsible for delays or cancellations caused by events beyond our control, including weather, accidents, or unforeseen circumstances.

  • Refunds

    • Because our products are perishable and made to order, all sales are final.

    • If your order is incorrect or arrives damaged, please email us within 24 hours for resolution.

    Delivery & Pickup

    • We currently deliver within Washington, DC only.

    • Orders outside this area cannot be fulfilled.

    • Delivery fees may apply based on distance or order size.

    • Pickup times are communicated at checkout. Please arrive promptly, as items are freshly baked.

    Delivery Attempts

    • We will wait a reasonable time at the delivery address. If no one is available, the order may be left at the door and a photo sent to confirm delivery.

    • If delivery is not possible (e.g., unsafe conditions or restricted access), the order will be considered forfeited and no refund will be issued.

    Customer Responsibility

    • Once cookies are handed off or delivered, Cookies de Fleur is not responsible for damage caused by mishandling or improper storage.

    • Our cookies are best enjoyed fresh. We are not responsible for quality issues arising from storage after pickup or delivery. Please review our Cookie hub for more information on how to enjoy and storage tips.

    Shipping

    • At this time, we do not ship orders outside of DC.